Thank you for choosing Izivure LLC. We hope you are satisfied with your purchase of our carpet products. If you are not completely satisfied with the product you received, we offer a convenient return and refund service. Please read the following policy carefully.
Return Eligibility
We accept eligible return requests.
Return Period
Customers can request a return within 30 days of receiving the product.
Opened Items Can Be Returned
To give you peace of mind, you can still request a return even if the item has been opened.
Items that meet the following conditions are eligible for return:
The item has been opened;
The item has been inspected or tried out;
The item does not match expectations;
The item has a quality problem;
The item was damaged during transportation;
The customer changed their purchase decision.
Uneligible Return Conditions
A full refund may not be possible in the following situations:
The item is severely damaged due to human error;
The item has been intentionally damaged or soiled;
The item is missing major parts and cannot be properly inspected;
There are obvious signs of abuse or improper use.
Return Request Process
To request a return, please contact us via email and provide the following information:
Order Number
Purchaser’s Name
Contact Email
Reason for Return
Product Photos (if applicable)
Our customer service team will reply and provide further instructions as soon as possible after receiving your request.
Refund Processing
After receiving and inspecting the returned item, we will notify you of the refund review result within 3-5 business days.
If the refund is approved:
The refund will be returned to the original payment method;
The refund amount includes the purchase price of the item;
Original shipping costs (if applicable) are usually non-refundable;
Banks or payment institutions may require several business days to complete the refund processing.
Damaged or Incorrect Items
If you received an item that:
has a manufacturing defect;
was damaged during shipping;
received the wrong item;
Please contact us as soon as possible after receiving the item and provide relevant photos.
After verification, we will arrange the following based on the actual situation:
Replace the item;
Resend the item;
Full refund.
Return Shipping Costs
For returns due to:
Product quality issues;
Incorrect shipment;
Transportation damage;
We will cover reasonable return shipping costs.
For returns due to personal reasons (e.g., dislike, incorrect size, change of purchase decision, etc.), return shipping costs are usually borne by the customer.
Return Address and Contact Information
Address: 19541 Ditmar Ln Huntington Beach, CA 92646
Email: jamesloudermilk@izivure.com
Phone: +1 (774) 542-1349
Important: Please do not return items without prior confirmation, as this may delay return processing.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Unshipped orders are usually cancelable with a full refund; Shipped orders require a return according to this return policy.
One-Time Purchase Policy
All Izivure LLC products are sold on a One-Time Purchase basis.
No subscription plan; No auto-renewal; No recurring billing; No recurring automatic charges.
Customers only pay once for the actual product purchased.
Contact Us
For any questions regarding returns, refunds, or order issues, please contact us:
Email: jamesloudermilk@izivure.com
Phone: +1 (774) 542-1349
Thank you for choosing Izivure LLC. We are committed to providing our customers with quality products and a satisfying shopping experience.